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Support
Our support plans are designed to provide you with the right mix of tools and access to support. This will help your business succeed with Parzelo while optimising performance, managing risks, and keeping control.
Availability
Support channels
Support windows
Response time
Incident priority
Account setup
Bronze
Silver
Gold
99,5% uptime
99,9% uptime
99,9% uptime
Chat, E-mail
Chat, E-mail & Videocall
Chat, E-mail,
Videocall & Phone
8x5 on business hours
8x5 on business hours
8x5 on business hours
Within 1 working day
Within 4 hours
Within 1 hour
Low
Medium
High
Included
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